Special
Is your healthcare organisation as safe and high-quality as you think?
By medical defence organisation the Medical Protection Society (MPS)

When it comes to staff welfare and patient care, a healthcare organisation should aim to maximise the things that go right and prevent, mitigate and minimise the things that don’t go as well.
Creating a safe, high-quality healthcare organisation and service should always be your business’ priority. This will reflect the high levels of compassion and vigilance you have for both your staff and your patients.
Promoting safety and investing in reducing patient harm in your organisation is a moral imperative and can lead to better patient outcomes.
For example, patient engagement in their care has been shown to reduce the burden of harm by up to 15 per cent. It also makes financial sense because money is not unnecessarily spent on managing harm.
But what else can you do to make sure your healthcare organisation is as safe and high-quality as possible?
Care for your staff’s wellbeing
Do you want your patients to receive the best care available? The first step to driving safe, high-quality treatment is to look after the physical and mental health of your staff.
Colin Kirkpatrick from MPS Partnerships, experts in medical malpractice insurance policies, says: “The healthcare industry is a demanding sector, which – in the long run – can take its toll on the wellbeing of those involved in it.
“So, it’s important that, as the owner of a healthcare business or clinic, you promote a work culture and environment where all members of staff keep an eye out for each other.
“In fact, once clinicians are supported, they can truly start to concentrate on assisting and offering excellent care to patients,” he continues.
“Creating a supportive environment that encourages communication will allow staff to share their concerns with confidence and seek guidance when challenging situations arise.
“In turn, with the right kind of help, your professionals can restore their emotional wellbeing and focus better on the needs of their patients.”
Furthermore, it is crucial to establish policies that support and promote a healthy work-life balance. Providing your staff with flexible scheduling, offering them rest periods throughout the working day, and encouraging self-care can work wonders on their overall wellbeing.
Remember that medical professionals who are given the chance to nurture their mental health are likely to be better equipped to help their patients.
Interventions need not be anything high-tech. For example, ‘walking meetings’ not only get the business done – providing there is no breach of patient data – but provide an opportunity to spend time outdoors which can have positive effects on the brain, boosting mood and improving concentration.
Provide training and education for both staff and patients
The continuous professional development of staff is important to promoting and maintaining patient safety.
When it comes to your staff, it is essential that they are allowed the time to keep up to date on the latest practices, emergency procedures and workplace policies.
Patient education is also key to promoting good clinical outcomes. As a healthcare organisation, promoting adequate consultation time so staff can explain things to patients properly as well as providing educational material like websites and leaflets can all empower patients to look after themselves.
Set up monitoring systems to assess safety measures
Every organisation should establish a system for the recognition, reporting, investigation and learning from safety incidents.
Patient Safety Incident Response Frameworks are established in the NHS with the aim to learn and improve patient safety – which in turn can translate into high-quality healthcare.
Equally important is the concept of compassionate leadership. Part of this is getting feedback for your staff and patients.
This engagement not only demonstrates the importance leaders place on their views but also holds leadership to account to consider and take steps to action issues raised with them where patient safety may be being negatively impacted.
In summary, patient safety and high-quality healthcare is a priority for all healthcare organisations. A multi-faceted approach is needed to deliver on this agenda.
News
Jill Biden visits Imperial on women’s health and AMR mission

Former US first lady Dr Jill Biden visited Imperial College Healthcare NHS Trust and Imperial College London to explore work on women’s health and antimicrobial resistance.
The visit was hosted by professor the Lord Darzi of Denham, who chairs the Fleming Initiative and directs Imperial’s Institute of Global Health Innovation.
Dr Biden, chair of the Milken Institute’s Women’s Health Network, spoke about the impact scientists, clinicians, innovators and investors can have on improving women’s healthcare.
Dr Biden stressed the importance of “collaboration, prevention and education” in improving women’s health globally.
At the museum, Dr Biden and Esther Krofah, executive vice-president of health at the Milken Institute, heard about the worldwide significance of the discovery and the contribution of women who, during wartime Britain, grew penicillin in bedpans to support early experimentation.
The discussion also explored how AMR is a key women’s health issue, with women disproportionately affected in low and middle-income countries, and in high-income settings where women are more likely than men to be prescribed antibiotics.
Dr Biden was shown an architectural model of the Fleming Centre in Paddington, which will bring together research, policy and public engagement to address AMR worldwide.
The second part of the visit brought together Imperial clinicians, researchers and innovators for a roundtable on women’s health priorities, including improving diagnosis, equity in maternity care and support during the menopause transition.
Participants highlighted wide variation in the quality of care for conditions affecting women and called for fairer access to services, with the postcode lottery named as a priority to address.
Professor Tom Bourne, consultant gynaecologist and chair in gynaecology at Imperial’s Department of Metabolism, Digestion and Reproduction, described how AI could improve diagnostic accuracy for conditions such as endometriosis.
Equity emerged as a central theme.
Professor Alison Holmes, professor of infectious diseases at Imperial College London and director of the Fleming Initiative, highlighted persistent gaps in women’s representation in clinical trials, including antibiotic studies, which limits the ability to optimise care and treatments.
Dr Christine Ekechi, consultant obstetrician and gynaecologist at Imperial College Healthcare NHS Trust, drew on national maternity investigations to underline the importance of valid data, meaningful engagement with affected communities and rebuilding trust.
Menopause and midlife health were also identified as priorities for clinical research.
Professor Waljit Dhillo, consultant endocrinologist and professor of endocrinology and metabolism in Imperial’s Department of Metabolism, Digestion and Reproduction, described a new treatment for hot flushes, including for women unable to take hormone replacement therapy, such as those with a history of breast cancer.
The discussion then turned to bringing innovation into health systems. Innovators shared how data and technology are being used to close gaps in women’s health, while noting challenges in accessing funding to grow and scale.
Dr Helen O’Neill and Dr Deidre O’Neill, co-founders of Hertility Health, described predictive algorithms using self-reported data to help diagnose gynaecological conditions at scale.
Embedded into clinical workflows, the technology could reduce waiting times, identify conditions earlier and improve outcomes. They noted how “we have cures for the rarest genetic conditions but don’t even have the answers to common women’s health issues.”
Dr Lydia Mapstone, Dr Tara O’Driscoll and Dr Sioned Jones, co-founders of BoobyBiome, outlined work creating products that harness beneficial bacteria found in breast milk to support infant health.
By isolating and characterising key microbial strains, BoobyBiome has created synbiotics, combinations of beneficial bacteria and the food that nourishes them, to make these benefits accessible to all babies.
Speakers throughout the visit stressed the need to reduce variation in care quality and outcomes for women, strengthen prevention and education, and address power and equity in women’s health.
Professor the Lord Ara Darzi said: “It was a privilege to welcome Dr Biden and the Milken Institute to Imperial to meet some of the outstanding researchers, clinicians and innovators advancing women’s health.
“Imperial’s unique combination of clinical excellence and world-leading research positions us at the forefront of tackling the biggest health challenges facing society and the UK’s ambition for innovation demands nothing less.
“For too long, the health needs of women and girls across their life course have not received the attention they deserve.
“By working together across borders and disciplines, we can transform equitable access to care, accelerate the detection and treatment of disease, and ultimately improve health outcomes for millions of women in the UK and around the world.”
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